Support That Answers
Warranty documentation, scheduled annual inspections and a response desk that answers — from the same team that installed your system.
Active Leak — Do This Now
- Electricity: switch off at DB the circuit for the affected room if water is near lighting points.
- Containment: buckets under drips, protect floors, move stock/equipment below the stain.
- Photos: 1) the stain, 2) the area directly above it (terrace/roof), 3) any previous patch visible — send via WhatsApp with the property name.
- Triage: the duty engineer calls back with immediate guidance and a make-safe/survey plan.
Existing Project Support
Support FAQs
Safety first (electricity at the affected area), then contain: buckets under drips, towels at skirtings, move the stock/materials below. Do NOT chase the leak with mains water or open up ceiling panels blindly — just contain and photograph, then WhatsApp us photos: stain, above-area, and any prior repairs.
Active leaks into habitable/commercial spaces are triaged same-day where achievable. Make-safe containment (catchment, sealed runs) precedes the full survey.
The duty engineer number you received at handover. No number in the file? Use +971 55 772 3750 and quote the project name — the office links you to your named engineer.
The handover file reference plus photos of the active leak. Covered details are rectified at no cost — the process is on the warranty page.
Visits follow all current authority rules; crews are briefed per site.
Leaking Right Now?
Safety, contain, photograph — then the triage starts immediately.
